Wolfpack | A service marketplace with AI support and operations
From finding a provider and sending an invitation to meeting in a shared room and handling support, Wolfpack connects scattered conversations and manual follow-up into a service flow with clear states, permissions and handoffs.
The difficult part of a service marketplace is often knowing who should act next. Customers need to know whether a service is confirmed, providers need to know when to join, and operators need the case history without reconstructing it from separate conversations.
What this project brings together
01
Custom platform: a clear place for each role
Member sign-in and role-based entry points, provider check-in, discovery by game, and service invitations with acceptance. Members, providers and operators have distinct permissions and a relevant next step.
02
Workflow automation: a connected service journey
An accepted invitation leads back to the original shared room, with member status, text chat and voice. Service states connect to room entry, reducing manual link sharing and repeated progress checks.
03
AI support and an AI operations manager: connected to real work
Codex reads de-identified cases and permitted capabilities to understand questions, request missing details, reply or escalate. An executor checks permissions before updating the case, while operations headquarters receives summaries and delivery confirmations.
WORKFLOW DIAGRAM · NOT A SCREENSHOT OR LIVE STATUS
From service delivery to operations.
Service journey
01
Members and providers get ready
Members sign in; eligible providers check in and make their services available.
02
Choose and invite
A customer selects a game, room and provider. The provider confirms the invitation.
03
Meet in the same room
The confirmed service returns to the original room, with text chat and room voice.
04
Manage the service and follow up
View or end the service; open a support case with its event history when help is needed.
AI support and operations-manager journey
01
Receive and retain context
The website stores the case, messages and pending work. A receipt is not a resolution.
02
Understand and decide
AI reads de-identified context and allowed capabilities to reply, clarify, update status or escalate.
03
Execute within limits
The server checks the role, original service, policy and limits. An execution receipt confirms the outcome.
04
Deliver to headquarters
De-identified summaries are imported and acknowledged. Disputes and policy exceptions go to a person.
AI proposes a decision → the website checks permissions and executes → headquarters acknowledges the summary. AI has no website or database credentials and cannot edit, deploy or expand its own permissions.
RECORDED INTEGRATION EVIDENCE
Replies connected to a traceable handoff.
Existing September 2026 verification records include a real Codex support reply, case-status readback and receipt of the same case summary at operations headquarters. This supports an actual AI integration. Member data and original conversations are not published here.
Capabilities and current limits
Based on records available on 2026-09-07, distinguishing implementation, verification and ongoing operation.
Implemented and connected
Member and service workflows, shared rooms, chat and voice, AI case handling and headquarters summaries. Actual AI replies and summary delivery are recorded; complete multi-user, audio and accounting acceptance still needs separate confirmation.
Bounded AI actions
Cancellation and point-refund paths require checks on the original payer, transaction, policy and limits. Refund capability is restricted to controlled test points; real-money refunds are not verified. Major disputes and policy exceptions go to a person.
Operating limits · 2026-09-07
The frontend experienced an outage after exhausting its database-query allowance, with recovery recorded after the quota reset. Usage remains an open issue. The AI background process stopped and its recovery is unconfirmed. Immediate replies and unattended 24/7 operation are not promised.
Commercial and payment status
This is an independently developed project, not a commissioned client case or evidence of revenue. Real payments are disabled and some accounting acceptance is pending. This showcase does not direct visitors to paid orders.
Does your business have a similar workflow?
These are possible applications to scope and verify for each project, not claims of completed client work in these industries.
Bookings and home services
Receive requests, confirm a provider and time, track delivery and handle support.
Consulting and tutoring marketplaces
Find expertise, confirm an invitation, enter a shared workspace and organize follow-up.
Customer support and internal operations
Let AI understand cases and prepare next steps, act within approved permissions, and report to a supervisor.
DISCUSS YOUR PROJECT / CONTACT
Tell us what you want to achieve.
An early idea is enough. No service category required. Share the purpose, users or a reference, and we can discuss a suitable scope.
Independent freelance services in Taichung; no registered company or business. “Lattice Custom Development” is the service name used on this site. An inquiry is not an order. Provider details, deliverables, fees, payment and delivery terms are agreed separately before work begins.